Professional  Service Support Practice Administrator

Office:BangaloreType of Work:Full Time

Department:ITReports to:Senior Manager - Application Serice, Application Development

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Description:

The Professional Services Support Practice Administrtaor will provide direct technical assistance and support to Alphaserve professional services engineering and management staff for network, systems and collaboration project tracking,documentation, process Q&A and practice KPI development and tracking.

Specific Role Responsibilities:
MicrosoftCreate, develop, plan, write and edit operational, instructional, maintenance or test procedures for internal staff and project deliverables.

Conduct interviews with various engineering staff to gather data for documentation.

Research and translate technical information into as- built documentation and processes for nontechnical and technical users.

Document engineering processes and specifications.

Produce documentation that conforms to the company documentation and quality assurance standards.

Work with the practice lead to develop and track key performance metrics relative to professional services.
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