Patching Administrator

Office:BangaloreType of Work:Full Time

Department:SSDReports to:Director of Global Sytems Service Desk, Systems Engineering 



The L2 Patching Engineer will work on incidents and requests related to patching. They will be working on a wide range of Windows, Linux, and other technologies. The successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

Specific Role Responsibilities:
 Windows server 2008 /2012 administrator
• Working Experience on any one of the patching solutions like Landesk Pro /SCCM/Altiris
• Troubleshooting patching failures, Boot issues, Disk space issues
• Should have Knowledge on AD and Group policies
• Understanding of Exchange and SQL patching
• Ability to document existing and new environments
• Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
• Strong ability to understand client and management expectations and to resolve issues that may affect delivery
• Experience with pathing technologies and methodologies
• Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.
• Serve as an escalation point for the NOC L1 Engineers
• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues
• Create reports on capacity and compliance for patching
• Document client’s storage environments
• Work on P1/2 incidents as required
• Develop internal SOPs and standards for storage operations
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