24X7 NOC/Help Desk: 
As an IT lead, you're aware of the fancy enterprise monitoring and operations platforms, but also of the lack of budget dollars for investing in the software at your workplace. You dream of someday being able to use the right tools to support your organization, but make do with a patchwork approach. When you add up the hidden costs of not using the right tools, you'll see the time to invest in the right software is now, not "someday when the money's there." Get the information you need to make your case for IT operations support.
