As an IT lead, you're aware of the fancy enterprise monitoring and operations platforms, but also of the lack of budget dollars for investing in the software at your workplace. You dream of someday being able to use the right tools to support your organization, but make do with a patchwork approach. When you add up the hidden costs of not using the right tools, you'll see the time to invest in the right software is now, not "someday when the money's there." Get the information you need to make your case for IT operations support.
The Problem With DIY IT
The DIY mentality costs SMBs time and money, yet many persist in thinking that "DIY = cheap." Considering the downtime, human costs, time spent troubleshooting tools, and task switching between the 10+ off the shelf monitoring tools and custom scripts used across the IT stack, this approach is unsustainable. Workers feel stressed from the constant task switching, and one area may go neglected when, for example, everyone has to stop and troubleshoot an app integration.
"Lights on IT" is a commodity. Money is wasted when the team sits around watching screens and lending support for a dozen disparate monitoring tools that don't even paint an accurate picture of your needs. Plus, DIY IT is wildly inefficient, as it requires team members to do extra work to correlate events across platforms and make sense of the data.
The same money could yield exponentially greater results for the organization when invested in a strategic IT process and plan that allows the technology department to be efficient leaders.
Now that you understand the considerable downsides of the DIY approach, explore what an enterprise platform could look like.
Find Solutions, Not Blame
Under the DIY approach, when something goes wrong you're getting alerts from multiple platforms -- as if you don't already know! Your RTO and RPO tank while your team sifts through the data to determine the error.
After the fire's out, everyone points fingers. In the heat of the moment, it can seem critical to determine whether it was networking, applications, systems, or dev ops who dropped the ball. Yet this is short-sighted and detrimental to the organization's success.
With an enterprise system that offers application delivery analysis, it's possible to determine where there's latency across the IT stack to solve problems rather than point fingers. Enterprise platforms suppress downstream alerts rolling up to the root issue, so you can focus on problem-solving without putting out fires.
An enterprise solution collects normal performance data, then uses regression algorithms to determine how much time there is until performance is impacted. Best practice is to see degradation before service goes offline altogether; if you wait for hard down, it's too late.
When unified monitoring systems capture the entire infrastructure, application and business process stack, it's a natural progression of the system to roll up to show real time business workflows and service SLA views. The right system has a detailed understanding of the logic underpinning the supporting technology resources in an ERP, trading platform or financial accounting service and delivers a business view of the entire ecosystem. An intuitive dashboard interface shows need-to-know data points like health, risk, and uptime. It's as easy to read as a health app on your smartphone, so business domain managers can gauge business health and make critical decisions to keep systems working efficiently.
When you use the right tools, you'll get the data and insights you need -- but also so much more. Software outputs the data in a functional format, so your IT staff can proactively plan for capacity, predict system and hardware degradation, and make data-driven decisions before critical concerns escalate into incidents. The right tools enable you to make smart decisions days, weeks, or even months ahead of time.
By investing in the process, you'll have what you need to make decisions to grow your firm. Without investing in the process, there is no amount of monitoring that will help you rise above the pitfalls.